All sales are final. We do not accept returns or offer refunds. If a Creation is damaged as a result of quality or craftsmanship, please e-mail your concern to creationsbyseay@gmail.com within 14 days of receiving your Creation for an exchange. Creations mailed back for exchange must be unworn, undamaged, and in their original packaging. Creations by Seay reserves the right to refuse any exchange where the product returned is not in its original condition.